Privacy policy

Who we are

One Capsule is a point-of-sale system for pharmacies, run by BYTEWISES. In this policy, “we” means BYTEWISES, and “you” means anyone who uses One Capsule or visits this website. It covers the system on every device, including the web version at /app, and this website.

One Capsule holds two kinds of data, and who is responsible for each is different:

• Your account: who you are and how you sign in. We are responsible for it.
• Your pharmacy's records: stock, sales, customers and the rest. The pharmacy decides what goes in and who can see it, and we keep and process them on its behalf.

So if you are a pharmacy's customer, ask the pharmacy first about your record. We'll help it answer.

What we collect

Your account

• Your username, email address, phone number and password.
• The one-time codes we email you to confirm a new account or reset a password.
• If you sign in with Google, Apple or Facebook: an ID for your account there, and the email address it shares with us.
• Your role at each branch, and what it lets you do.

Your business

• The business and each branch: name, phone number, email address, street address, location on the map and a photo, as far as you add them.
• Your subscription and its dates.

Your pharmacy's records

• Products, prices, stock, batches and expiry dates, and product photos.
• Sales, receipts, discounts and the payments you take.
• Stock transfers between branches, and what arrived.
• Expenses, and photos of their receipts if you take them.
• Customers you add: name, phone number, a note, a credit limit and payment terms, what they owe and what they've paid.

A sale on credit is linked to the customer, so it shows which medicines that person bought. Treat it as health information: give permission to see customers only to staff who need it.

How the system is used

• Who did what, and when: who recorded a sale, changed a price or received a transfer. With each change we keep the IP address and the app or browser it came from.
• Sign-ins, password changes and password reset requests, including failed ones. You can see your own under My activity.
• Your device's operating system and the app's version, so we can tell you when an update is needed.
• The language you choose.
• If you allow notifications: a token that lets us send them to your device.

The camera

The app asks to use the camera for two things: scanning barcodes, and taking photos of products or expense receipts.

Barcodes are read on your device. We receive the barcode number, not the picture. A photo leaves your device only when you save it with a product or an expense.

You can refuse, or turn the camera off later in your device's settings. A barcode scanner and typing still work.

How we use it

• To run One Capsule: sign you in, keep your records, and show the same stock and sales on every device and at every branch.
• To keep accounts safe: confirm new accounts, reset passwords, and slow down or block repeated sign-in attempts.
• To send the system's alerts, such as a transfer arriving or a subscription about to end.
• To manage your subscription.
• To answer you when you contact us, and to find and fix faults.

We don't sell your data, we don't show ads, and we don't use your pharmacy's records for anything but running One Capsule for you.

The pharmacy directory

One Capsule can show pharmacies to shoppers looking for a medicine nearby. Whether each branch appears there is a setting the business controls. Turn it off in the branch's settings at any time; staff and the till work the same either way.

A listed branch shows its name, address, phone number, location and photo. For each product, shoppers see its price, whether it is in stock, low or out, and the expiry date of the batch they would get.

The directory never shows exact quantities, your customers or your sales.

Who sees it

• People in your business, as far as their role allows. The owner sets each person's permissions, branch by branch.
• Companies that help us run One Capsule: hosting, storage for photos, and email for one-time codes. They may use the data only to do that work for us.
• Google, when you use the web version: it serves the POS's display engine and fonts, so it sees your IP address.
• Google, Apple or Facebook, if you sign in with them.
• Authorities, when the law requires it, or when it's needed to protect someone's safety or to stop fraud.
• A new owner, if One Capsule is ever sold or merged. This policy would still apply to your data.

Shoppers see a branch only if it's listed, as described above.

Keeping it safe

• Everything between the app and our servers is encrypted.
• Sign-in keys are kept in your device's secure storage. Signing out ends that session.
• Each person sees only what their role allows, and the activity record shows who changed what.
• Product and branch photos are stored at web addresses that anyone with the address can open. Don't put anyone's personal details in them.

No system is completely secure. If a breach puts your data at risk, we'll tell the businesses affected as soon as we can.

Our servers, and those of the companies we use, may be in a different country from you.

How long we keep it

• Your account: for as long as it's open.
• Your pharmacy's records: for as long as the business uses One Capsule. If its subscription ends, it can still read its records and renew.
• The activity record: for as long as the records it describes.
• One-time codes: until they're used or expire.

When you delete your account, your access ends at once. Your pharmacy's records stay with the business, because they belong to it and other staff may still need them.

When a business closes its account, we delete its records, except what the law requires us to keep.

Your choices

• See and correct your details in My profile.
• Delete your account in My profile, or ask us to. See “Deleting your account” below.
• Disconnect Google, Apple or Facebook from your account.
• Take a branch out of the pharmacy directory.
• Turn notifications or the camera off in your device's settings.
• Ask us for a copy of your data, or to correct or delete it.

If you are a pharmacy's customer, ask the pharmacy: it controls your record and can correct it. If it doesn't help, contact us.

Deleting your account

You can delete your One Capsule account in either of two ways:

• In the app: open My profile, choose Delete my account, and confirm. It takes effect at once, and signs you out on every device.
• By contacting us: email or call us, using the details under “Contact us” below, from the email address or phone number on your account, and say you want your account deleted. We'll check that it's yours, then delete it.

What is deleted

• Your account: your username, email address, phone number and password, and any Google, Apple or Facebook sign-in connected to it.
• Your access to every branch you worked at.

What is kept

• Your pharmacy's records, such as the sales you recorded. They belong to the business, and its other staff still need them, so they stay for as long as the business uses One Capsule.
• The activity record, which still shows which changes your account made, for as long as the records it describes.
• Anything the law requires us to keep, for as long as it requires.

Deleting your own account doesn't close your business or delete its records, even if you own it. To close the business's account and delete its records, contact us.

Deleting an account can't be undone.

Children

One Capsule is for people who run or work in pharmacies. We don't offer accounts to children.

This website

• It uses no cookies, no analytics and no advertising trackers. Its fonts come from this site, not from another company.
• It remembers, for one browser session, that you've seen the opening animation, so it doesn't play again.
• The company that hosts it keeps technical logs, such as IP addresses, to run it and keep it secure.
• Sign in opens the POS itself, which the rest of this policy covers. To keep you signed in, the POS saves sign-in keys in your browser, and our server may set a cookie for the same purpose. Neither is used to track you.

Changes to this policy

When we change this policy, we change the date at the top. If a change affects how we use your data, we'll tell you in the app or by email before it applies.

Contact us

Questions about this policy, or a request about your data? Contact BYTEWISES.

• Email

  info@one-capsule.com

• Phone

  +964 771 948 2464